Privacy Policy

digi-DEX (“we,” “us,” or “our”) provides front-office support systems for local businesses. This policy explains how we collect, use, and protect information when you visit our website or engage our services.

Website visitors: We collect standard web analytics data (pages visited, referral source, device type) through privacy-respecting analytics tools. We do not use invasive tracking or sell visitor data.

Contact form submissions: When you submit a contact or diagnostic form, we collect the information you provide — typically your name, email address, business name, and any details about your operations you choose to share.

Client engagements: When we build and maintain a system for your business, we process call data, transcriptions, and CRM records as part of the service. This data belongs to you. We process it solely to provide the service.

We use the information we collect to respond to inquiries, deliver the diagnostic, build and maintain your system, and improve our services. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We encrypt data in transit and at rest. Access to client data is restricted to team members directly involved in your engagement. We maintain audit logs of all system activity.

We retain contact form submissions for the duration of our business relationship and a reasonable period afterward. Client system data is retained according to the terms of your engagement and deleted upon request.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].

We may update this policy from time to time. Material changes will be noted on this page with an updated revision date.

Questions about this policy can be directed to [email protected].